Yes is the answer, what is the question??

At my full time job I have to answer the phone with "******! Yes is the answer, what is the question?" at least fifty times a day. Out of those fifty times, more the 25 of them are returned with a laugh. This is then followed by the hello and they ask me whatever clever question they can think of. It's as if they think they are so quick I haven't already been asked the same question by the countless other brilliant customers I am forced to deal with. Can I have a million dollars? Do you want to buy my kids? Can you pay my bills? Do you know who this is? Can I get a blow job? Well that one was by a coworker trying to ease the pain of the same pointless shit all day, but you get the point.

I admit it is a different way to answer the phone and it does get people to remember us. Still, I am absolutely sick of trying to be cute and sweet with the responses I get. Instead what I really wnat to say is "What the fuck do you want help with already, can we just get to the point?! I have a million other things to take care for my Russian "mob" Boss, let alone what you are now going to ask me to do!"

With that said, it will probably surprise you that I was shocked when someone called me rude today, but come on! With that attitude and they thought I was rude! No, but really, in all seriousness, as much contempt as I might have at the end of the day for my job, I still try my hardest (for the most part) to be as pleasant as possible. I treat every customer with the same respect I receive. I'd say even more so when it comes to the la de da rich moms who make it a point to make me feel as if they are better then me. I smile and I get done whatever they need to as quickly as possible. Hell I even make small talk about the weather, community events, smile at there kids, and give their kids a sticker or some candy if allowed. 9 times out of 10 I rock at customer service, so I guess this women just caught me on an off day. She didn't even have the balls to say I was rude to my face, she had her little friend come up and say it to me. I hope I'm not working when she comes in again. Can you say kill them with kindness?? :)